Online Store Policy

Welcome to Memengwaa Studio! By using our website and making a purchase, you agree to the following terms and conditions. Please read them carefully.

1. Order Process: Once you place an order on our website, you will receive an email confirmation with your order details. All orders are subject to availability and may be canceled or modified if necessary.
2. Payment Methods: We only accept payments for online store items through the website's store. All transactions are processed securely.

Shipping & Delivery

1. Processing Time: Orders are typically processed within 2-3 business days. Orders placed after 7:00 PM or on weekends/holidays will be processed the next business day.
2. Shipping Rates & Times: Shipping costs are calculated based on your location and the size/weight of your order. Estimated delivery times will be provided at checkout. Please note, delivery times may vary depending on your shipping address and other factors beyond our control.
3. International Shipping: We currently only offer international shipping to the United States of America. Additional customs duties, taxes, and import fees may apply, and are the responsibility of the customer.

Returns & Exchanges

1. Return Policy: We want you to be completely satisfied with your purchase. If you're not happy, you can return most items within 30 days of receiving your order. To be eligible for a return, items must be unused, in original packaging, and in the same condition as when you received them.
2. Exclusions: Some items may be non-returnable, including sale items, indigenous ceremonial items, and custom or commission items.
3. Return Process: To initiate a return, please contact Lyla@memengwaastudio.com . You will receive instructions on how to return your item. Customers are responsible for return shipping costs unless the item was defective or an error was made with your order.
4. Exchanges: If you'd like to exchange an item for a different size, color, or style, please contact us for assistance. We will do our best to accommodate your request based on availability.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 30 days of receiving your order. We may request photos of the damage and will work with you to resolve the issue by offering a replacement, repair, or refund.

Privacy & Security

1. Personal Information: We respect your privacy and are committed to protecting your personal data. We collect only the information necessary to process your orders and provide the best shopping experience. For more details, please review our Privacy Policy.
2. Security: Our website uses SSL encryption to ensure your payment information is secure. We do not store sensitive payment details on our servers.

Customer Service

Terms of Use & Disclaimer

1. Product Descriptions: While we make every effort to ensure product descriptions and images are accurate, we cannot guarantee that the colours, features, or details will be exactly as shown due to variations in monitor settings, lighting, or other factors.
2. Limitations of Liability: Memengwaa Studio is not responsible for any direct, indirect, or consequential damages arising from the use of our website or products, except where required by law.

Changes to This Policy

[Effective: January 1, 2025]

Thank you for shopping with Memengwaa Studio!